1ST LINE CUSTOMER SERVICE jobs in ENGLAND, United Kingdom #6

Investigo's major client based in Surrey is seeking an experience 1st / 2nd line suppoer engineer to join an existing... inremediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys. 2 years+ of 1st line...

made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line... have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point...

Specialist will work as part of a team of 2nd line engineers to deliver high quality customer support. 2nd line engineers..., support 1st line engineers and escalate and manage issues with 3rd line engineers and 3rd parties. Team working...

Specialist will work as part of a team of 2nd line engineers to deliver high quality customer support. 2nd line engineers..., support 1st line engineers and escalate and manage issues with 3rd line engineers and 3rd parties. Team working...

made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line... have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point...

within our escalation process, supporting 1st line team members, and ensuring timely resolution of escalated tickets. Requirements... Line expert, you will provide technical support to end users and clients remotely. Your role involves working...

to follow standard troubleshooting methodology with patience and empathy and be a point of escalation to our 1st Line Support... to our 1st Line Support Technicians. This role will work closely with our customers, keeping them informed of incident progress...

We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point... technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st line team...

10,000 customers, reflecting its commitment to outstanding customer service. PensionBee is listed on the London Stock Exchange (LON... successful candidate will be the first Senior hire in the team and will therefore act as a mentor to the 1st & 2nd Line Technicians, whilst...

, you will troubleshoot and resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing... excellent customer service to clients throughout. Key Tasks and Responsibilities Responsible for troubleshooting any...

alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer’s issues... from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support...

client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members... As a 2nd Line Field Engineer, the purpose of this role is to deliver comprehensive ICT deskside support across various...

available on our website). Keywords - First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician...A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making...

and will be based in our Stockport Office with a hybrid working model. Summary of Role As a 1st line support engineer... a fast-paced environment, resolving issues remotely. Maintain excellent customer service and satisfaction by responding...

Supporting 1st Line support / Service Desk in busy periods Set-up new hardware such as PCs, Laptops, iPhones and iPads. General... Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the...

over from 1st line engineers where escalation is required Provide exceptional service support to internal and external... customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring...

, professional, and friendly service. You will be dealing with tickets, dealing with customer requests and helping their problems... and ticket work from 1st to 2nd line. The Person: Experienced in providing First and Second Line IT support Effectively...