1ST LINE CUSTOMER SERVICE jobs in ENGLAND, United Kingdom #8

that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly... in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills...

providing the highest level of service and care to the client, its customers, guests, and service partners in line with service... and verbal Display excellent personal presentation and interpersonal skills Have experience in customer service, preferably in...

which includes 1st and 2nd line engineers, alongside managing the day to day operations of the IT service desk function..., and that standards and processes are followed to provide effective customer service. Key accountabilities include: Lead and line manage...

feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team... and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the...

, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support...). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the...

high customer satisfaction. The 1st Line Technician will: · Be an Initial Response: Act as the first point... our work. The Role Join our dynamic team as a 1st Line Technical Support Analyst where you will be the first point...

management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool... those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations...

management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool... those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations...

knowledge Ability to build and maintain strong working relationships across stakeholder groups Strong customer service... of two People Officers to deliver exceptional first-line employee experiences, from onboarding and benefits administration...

Service Desk Support Engineer to assist our Technical 1st Line support team within the ICT department, to deliver a customer... to a range of senior people with differing technical abilities. You will be working with our supportive & proactive 1st line Technical...

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line...: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support...

Reporting to the IS Support Manager, you will be responsible for providing 1st line support as our first point... communication skills, good technical skills/knowledge appropriate to 1st line support and to be able to deliver quality support...

that delivers market leading solutions to mid-market customer are looking for a personable, friendly Service Desk Engineer... to provide 1st and 2nd line support to their client base. Please note – this role is based in Central London (London Bridge...

telephone, Service Desk , email and face to face *1st/2nd line support desktop/application/telephony support *Responsible... remuneration provided) Essential 2years demonstrable experience of 1st and 2nd Line IT Support in a Service Desk environment...

Server, O365, Active Directory, as well as Cyber Security and Cloud, you will develop to provide 1st line technical support... and service knowledge Person Specification Essential Criteria: Previous experience in a customer service role Able...

, and exceptional customer service to join an established professional IT services company based in Huddersfield, West Yorkshire. Skills...: oversee the performance of 1st and 2nd Line Engineers, providing guidance and support to maximize their effectiveness Lead...

, and experience: 9+ months in a 1st line support role experience Microsoft technologies Cloud technologies Managed service... Provisioning Provide excellent customer service via the telephone, ticketing system, email system and face-to-face Accurately log...