1ST LINE CUSTOMER SERVICE jobs in United Kingdom #11

& 2nd line IT technicians Continual service improvement ensuring that repeat offending tickets are fully resolved... excellent customer service to our internal teams and any external stakeholders Ensure that all SLAs associated with the Service...

department Place consumable orders for customer 1st line support for customers (troubleshooting, diagnosis and resolution) The...'s largest privately-owned IT Company Role purpose: The Customer Service Desk is the primary point...

as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients... agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers...

delivering excellent customer service, who will be joining a team who share the same goals. The Service Desk team supports the... with Tier 1 (1st line) support incidents, queries whilst liaising with our Tier 2 (2nd line) support team. Your opportunity...

of 1st line support engineers. You'll play a big part in ensuring the success of the Service Desk by recruiting, developing... of customer service and technical support to our external and internal customers. You will manage the day-to-day running...

Analyst. Here’s what your new role will look like: You will provide a coordinated, consistent and effective 1st Line IT.... Here are the key skills and experience relevant to this role: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd...

is to provide 1st line support for the firm, as part of the Service Support Team. The team currently comprises 5 engineers... Service Desk, with a keen focus on customer service and prompt response times. Log, update and close all calls received in...

, motivated Service Desk Engineer with 1st/2nd Line MSP experience that is looking to broaden their skills and further... and networks provider that delivers market leading solutions to mid-market customer are looking for a personable, friendly Service...

Engineer / Service Desk Analyst / IT Technician will include: Provide 1st line technical support to end users. Log... resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider...

that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly... in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills...

processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer... reviews Skills & Experience Essential skills: Exceptional customer service & communication skills. Experience working...

Job Description We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service... Class Employee Engagement'. Duties: Resolving requests that have been made by the customer. To liaise with 3rd line...

of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support...Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak...

and you have the ambition to match ours, then read on! The Job Role The role is to provide 1st line support to customers using... our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim...

for you! Join a friendly Leeds based team providing 1st line support, there are excellent opportunities to grow your skillset and career... Key Responsibilities: Provide 1st line support to local and global users via phone, email or face-to-face. Escalate...

. ESSENTIAL SKILLS AND EXPERIENCE Firstly, 4 years plus experience progressing through a service desk 1st, 2nd, or 3rd line...Job Title Cloud IT Solutions Technical Consultant - Service Desk Consultant 5660 Job Ref No 5660 Salary...

and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify... and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in...