SERVICE MANAGEMENT ITSM REPORTING jobs in United Kingdom #4

logging system - Jira ITSM Day to day management of the backup system Working on own initiative to diagnose and resolving...Working in the IT Service Desk Team to support our network of around 800 colleagues across 5 sites. Our Head office...

. Reporting and auditing of stock, liaising with vendors for customer induced damages, quote generation and PO management. Imaging... of providing excellent customer service Troubleshooting experience in diverse environments Experience using ITSM tools...

ITSM processes such as Incident, Problem, Change, Service Level management. Subject Matter Expert (SME) in the specific...Job Description Role: Incident Management Service Location: London Technical Skill: - Incident management...

as necessary. Mailbox & ITSM Tools Management: Oversee and manage the SOC mailbox, as well as the reports mailbox, ensuring... the activities of your team to achieve operational excellence, meet service level agreements (SLAs), and exceed client...

management, vendor management, 1st line and 2nd line support Create service strategy for Greene King digital technologies... to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor...

and proactively manage licencing for appropriate management of cost. Advise upon a Flexera rollout and to manage future reporting.... Experience of service management for real requests for end users and infrastructure. A strong understanding or high aptitude...

-depth evaluation of complex business issues, system processes or platform issues. Follow approved ITSM service management...Description Position at Tokio Marine HCC Job Title: Core Insurance Systems Lead (Specialty) Reporting to: Head...

ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations... and Cloud Management. The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice...

service delivery. This is an exciting opportunity for the right candidate to shape change management and configuration... objectives on a weekly & monthly basis including providing any extra reporting requirements to support service reviews internally...

quality of service and to prevent future problems. Regularly iterate on the incident management process using data gathered... statements. Collaborate with other departments to identify and/or procure service management software for internal staff...

Change Management experience for the business and service teams. Partner with project sponsors & stakeholders to define..., governance, reporting and risk management. Qualifications, Expertise and Attributes Essential experience and proven track...

. Log, track and update tickets in our ITSM tool. Enhance the approach to reporting metrics. Responsible for managing... is able to achieve SC clearance. The candidate will be required to travel occasionally to customer sites for service review...

Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes... an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled...

& internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling..., Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge...

Windows Server 2012, 2016, 2019 Desktop OS - Windows 10/11 Anti-Virus management and reporting Experience in incident... or Zabbix Familiarity with virtualization especially VMware or Hyper-V Experience of ITSM toolsets, such as Jira Service...

reporting on key service desk management metrics & KPI’s. What we’re looking for Key Skills & Experience Deep experience... to enhance and achieve them. Exceed user expectations and excel at service delivery through statistical analysis, reporting...

equipment Role overview The Service Desk 2nd Line Analyst is an integral part of our IT Operations team, reporting to the... encompassing Service Delivery Management, Infrastructure, Solutions Architecture, and Security Architecture, spanning multiple...