SECOND LINE SERVICE DESK jobs in ENGLAND, United Kingdom #2

and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop... Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full...

Responsibilities: Provide first and second-line support via telephone support, email, live support, in-person walk-ups and managing... Service Desk/Desktop role in a Customer Service environment Good to have: Professional qualifications: ITIL v3 Foundation...

. Integral to the success of this department is our award-winning IT Service Desk. This customer-facing team is the single point... months based in the Service Desk team. The student placement role is highly varied, as the successful candidates...

. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing... of Service Desk Processes, policies, and documentation. Focus on continual service improvement. Infrastructure & End User...

internal and external Facilities requests via Service Now, in line with KPIs. Manage relationships with internal and external... desk including incoming calls and acting as the first point of contact for internal and external visitors. Resolve...

Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service... at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people...

knowledge. Responsibilities Responsible for leading the second line Technical Support solution and escalating to third line... to non-technical users. Customer-centric mindset with a passion for delivering exceptional service and support...

will: Deliver a customer focused first and second line IT support in person, by phone, chat, email and video conferencing. Provide... of our head office in Priorslee – known as Trust Central. The trust is expanding its central team, to deliver the best service...

benefits! Working Monday - Friday 09.00am - 5.00pm. Responsible for leading the second line Technical Support solution... and escalating to third line external support when required. · Using a variety of troubleshooting techniques ensuring the customer...

and second line IT support in person, by phone, chat, email and video conferencing. Provide excellent, prioritised fault finding... etc - Issuing of new staff ID badges, in line with trust policy. Support with managing the printing device service, ensuring the...

enquiries via phone and email, focused on service excellence and revenue optimisation, operating within departmental SLAs... and compliant quality of work in line with company, industry and legal requirements. Solely responsible for managing all P...

supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You'll support.... About you The successful candidate should have experience of the following: Demonstrable experience working in a Second line IT...

in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.... About you The successful candidate should have experience of the following: Demonstrable experience working in a Second line IT...

system Communicating with second- and third-line support and escalate service issues to the appropriate level for swift... once the new facility is ready in 2026) An exciting new vacancy has opened up for an IT Service Desk candidate. Be a key...

IT Service Desk and second line teams ensure service desk incidents are resolved in accordance with IT Service level... to improving lives? Are you passionate about IT service delivery and ensuring that systems and networks are running smoothly? If so...

that these people have remote, un-interrupted access to Business systems. Providing 24-hour second line technical support... created and shared with the Service Desk to ensure incidents are resolved as soon as possible Advise and provide training...

functions as directed by the Director of the BIA Accounting team. The second is to assist the team in being the UK Finance point... partners from across the regions. Act as advisory service to other Finance groups to promote continuous improvement to process...