SERVICE DESK 1ST LINE jobs in United Kingdom #9

successful candidate will be the first Senior hire in the team and will therefore act as a mentor to the 1st & 2nd Line Technicians, whilst... and On-Prem). The ideal candidate will have at least 5 years experience working in IT Support and Service Desk environments...

Experience and Knowledge: 1 years’ experience of 1st line support/ delivery. Ideally some knowledge of ITIL and Service Desk... in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team...

alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer’s issues... from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support...

client wherever required. To provide advice and instruction to the 1st Line Support Desk team, or to the other members... the country. Update the Service Desk with any fixes to keep the knowledge base up to date. Understand and work with the...

service. 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues... problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line...

available on our website). Keywords - First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician...A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making...

in line with SLAs whilst maintaining a high degree of customer service Provide 1st and 2nd Line support... business, working closely with the Service Desk, and other technical teams, resolving IT related incidents, requests...

Supporting 1st Line support / Service Desk in busy periods Set-up new hardware such as PCs, Laptops, iPhones and iPads. General...The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk...

. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line End User Support Engineers... and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line...

of technical support and training to 1st and 2nd Line Service Desk Analysts Testing and documentation of new hardware Writing... and hardware fixes and upgrades Documentation of all technical solutions within the Service Desk knowledge base Provision...

machine! 2nd Line Technician – The Role We are looking for a 2nd Line Technician to help us deliver outstanding service... on customer infrastructure. You will also be: Receiving technical escalations from 1st Line. Performing routine maintenance...

, 365 suite, and specialist legal software. Providing 1st, 2nd, and analytical support to London users via service desk... with a range of 1st and 2nd line technical support. Duties include; Providing deskside and remote support for Windows 10, Office 2016...

. Serving as a primary resource for 1st Line engineers, aiding in their comprehension and problem-solving. Supporting field...2nd Line Support Engineer required for leading client based in Cornwall. Our client is seeking a 2nd line support...

Description Purpose The successful candidate will work as part of the 2nd line Service Delivery team to ensure... the management of daily activities of the Service Desk and assisting the Tech Services Manager and Team Leads when...

is to provide 1st line support for the firm, as part of the Service Support Team. The team currently comprises 5 engineers... Service Desk, with a keen focus on customer service and prompt response times. Log, update and close all calls received in...

management). You must have previous experience with 1st or 2nd line support processes such as service/front desk...IT Service Delivery Analyst-1 We are looking for an IT Service Delivery Analyst to join our IT team here at Harrods...

and guidance with technical issues they may experience. As part of a small dedicated Service Desk team, you will be providing... and contribute towards the continuous improvement of our valuable Service Desk function. There will also be opportunity to work...