SERVICE DELIVERY LEAD ITIL jobs in United Kingdom #5

ITIL Experience in managing service delivery in a complex and dynamic business environment Strong problem-solving... of Service Now. As Service Desk Manager your primary responsibility is to lead the IT Service Desk team, with an emphasis...

. Develop and implement best practices using ITIL framework to optimize service desk operations and enhance productivity... ITIL certifications are highly desirable. Proven managerial experience, demonstrating the ability to lead and motivate...

evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with IT Service... the effective delivery of all BAU IT services and project and programme related activities Manage Service reviews, IT...

: Team Leadership: Lead and manage a team of service desk analysts, ensuring efficient and effective incident resolution..., applications, security) to ensure seamless service delivery and alignment with overall business goals. SLA and KPI Management...

This role reports into the service management and then Technology Services function that is responsible for the delivery of IT... and all required documentation for project delivery in line with the process. Review the outcomes of the Service Transition Projects to determine...

effective delivery of services implementing IT service management strategies and frameworks within an IT transformation... and stakeholder plan, promoting a standardised approach to IT service delivery. Foster a culture of continuous improvement...

, promoting a standardised approach to IT service delivery. Foster a culture of continuous improvement, innovation... impact of IT service interruptions. Act as a lead expert in all aspect of ICT Operational areas and systems providing...

, risks, and service goals and objectives Lead internal and customer meetings with thorough documentation and rigorous follow... overall vision for Service Delivery and customer satisfaction Determine areas for process improvements within both the...

that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service... service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the...

We are looking for someone with: Proven experience managing Service Management delivery within an Azure environment. Certification at the level of ITIL V3...Do you have proven experience of successful Service Management Delivery within an Azure environment? Can you thrive...

with other team members and Delivery Managers to ensure Incidents, Problems, Changes and Service Requests are logged and progressed... through their respective ITIL process by our support consultants aligned to required Service Levels. Connect to your career...

type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As Service Manager you will be responsible... where improvements are necessary. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk...

Service Management delivery interface to all employees of the company in the management of their personal ICT requirements... is available To deputise for the ICT Service Management Lead as required Purchase order and invoice oversight, administration...

to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate... Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting...

Level Agreements (SLA) exceptions (if any) Liaison to the Business; Single point of contact for Service Delivery Lead... Vendor Management - relationship, monitor delivery, metric compliance and overall customer satisfaction. Provide Service...

operation, overseeing a team dedicated to excellence in service delivery. Your responsibilities will include managing people... exceptional service to our clients. About the Role: As the Data Centre Manager, you will take ownership of all aspects of DC...

, dedicated to providing top-notch service, second-level support, and high-quality managed services. Your work will ensure... service standards. Ensure consistent optimisation, security, and automation throughout the system life cycle. Maintain...