SECOND LINE SERVICE DESK jobs in United Kingdom #2

telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution...This role involves: Being the first point of contact to receive and log incidents/service requests from customers via...

business, working closely with the Service Desk, and other technical teams, resolving IT related incidents, requests..., we are looking for someone to: Be accountable for managing the first and second line support queue professionally and efficiently, prioritizing and resolving calls...

on service desk issues and escalation to 2nd Line as required. It is a great opportunity to build on your technical skillset... Support Engineer with a solid technical background and passion for problem-solving. Working alongside the wider Service Desk...

and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line.... You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line End User Support Engineers...

. Suitable candidates are likely to have a minimum of second line experience. Key Responsibilities / Duties: Respond... to Service Desk calls and enquiries promptly, courteously, accurately, and efficiently. Responsible for day-to-day support...

. Suitable candidates are likely to have a minimum of second line experience. Key Responsibilities / Duties: Respond... to Service Desk calls and enquiries promptly, courteously, accurately, and efficiently. Responsible for day-to-day support...

to requests for first line support either in person, telephone, email or via the electronic service desk, initial problem... is a sports college with academy status and with science as a second specialism. It draws its students from primary schools in the...

as a 2nd Line technician and assisting the Service Desk to resolve issues and solutions to enable fast responses to issues... military in support of training personnel. You will be providing second line support to our customers and partners operating...

categories. Escalate to second line support those reported issues that cannot be dealt with by you or other members of the... with established procedure, and to confirm to them their login details. Provide cover for down time service desk and service booking...

second-line support and supervise/lead the local IT resources operationally. You will be responsible for resolving support... make more informed decisions for difficult jobs. You will be the Desk Side and Technology Support Team Lead is the...

and second-line issues. Logging information on Service Desk software and raising a ticket. Providing updates to customers...-disciplinary IT service provider and consultancy with a nationwide presence. Encompassing general and specialist remote IT support...

. How will I spend my time in this role? Maintain high performing service support functions including an outsourced IT Service Desk..., Desktop Support, and second line Support. Owner of the Incident, Request, Change and Escalation processes, ensuring high...

. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing... of Service Desk Processes, policies, and documentation. Focus on continual service improvement. Infrastructure & End User...

of gelato - we did not need any persuading to make it our second home in the country. The Hoxton in Florence will feature 160... of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock...

is also required. Your responsibilities will include, but are not limited to: Running the service desk and resolving 1st-2nd line support calls and ensuring... and doing first and second line support while working with the customer, so hands on experience...

infrastructure team, the service desk and the wider IT group. Responsibilities: Provide support for all trading and back-office... platforms offered by Marex to both internal and external client base. Support business users offering second and third line...

line Analysts; Assist other teams, as directed, to control and manage service issues, problems and incidents. Compile.... Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines...