ITSM SERVICE PERFORMANCE AND jobs in UNITED KINGDOM, United Kingdom

Job Title: ITSM Functional Consultant Job Type: Contract \ Permanent Job Location: London , UK... Job Description: ESM Senior Functional Consultant Role Overview Senior ITSM Functional Consultant, a self-driven individual who...

as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact.... Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives...

Role: Senior Service Performance Analyst Location: London, UK(Hybrid) Duration: Permanent/Contract... and ability to interact with a diverse business user community and changing environment The Senior Service Performance Analyst will lead...

Role: Senior Service Performance Analyst Location: London, UK Duration: preferably Permanent – if contract, then 6... preferred Practical experience as ITSM Lead with at least 4-5 ITIL® processes including Incident, Problem, Catalog, Request...

service team staff are meeting and exceeding expectations regarding performance, meeting defined benchmarks... performance goals for the service desk team, and providing training and development opportunities Act as an escalation point...

, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE TEAM Ensure service performance... reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM...

and mentor a team of service desk analysts, providing guidance, coaching, and performance evaluations. Foster a positive... actions, and prevent recurring issues. Continuously assess service desk performance, identify areas for improvement...

and technical issues effectively. Responsible for personal development and managing performance of staff Service Delivery... performance, analysing metrics and trends, and implementing improvements to enhance service delivery, including dealing...

. · Strong understanding of IT service management (ITSM) frameworks, processes, and best practices. · Proficient knowledge of incident...Due to team growth the position of Service Delivery Manager has become available to join our successful team...

IT Service Management (ITSM) Service Integration and Management (SIAM)... technology. Your Role and Responsibilities As a successful Senior Service Manager in IBM CIC, you will lead a team...

ServiceNow ITSM modules. Working within the IT Service Management Strategy & Operations team, this role will lead initiatives... to improve the efficiency, effectiveness, and reliability of our ITSM practices. The IT Service Management Lead has a strategic...

improving standardised IT service management processes (ITSM), guardrails, tools, and frameworks executed across IT and Supplier... and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Experience in maximising...

in driving excellence in service management and fostering a data-driven culture. By preparing service performance metrics.... Key Responsibilities Prepare and deliver service performance metrics to stakeholders across various departments...

where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist... with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service...

where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist... with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service...

. The ITSM Service Manager will be responsible for working alongside stakeholders to provide knowledge and experience... experience with ITSM tooling Experience delivering Continual Service Improvement Understanding of customer management / service...

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak... of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support...