ITSM SERVICE PERFORMANCE AND jobs in LONDON, United Kingdom

Job Title: ITSM Functional Consultant Job Type: Contract \ Permanent Job Location: London , UK... Job Description: ESM Senior Functional Consultant Role Overview Senior ITSM Functional Consultant, a self-driven individual who...

Role: Senior Service Performance Analyst Location: London, UK(Hybrid) Duration: Permanent/Contract... and ability to interact with a diverse business user community and changing environment The Senior Service Performance Analyst will lead...

Role: Senior Service Performance Analyst Location: London, UK Duration: preferably Permanent – if contract, then 6... preferred Practical experience as ITSM Lead with at least 4-5 ITIL® processes including Incident, Problem, Catalog, Request...

service team staff are meeting and exceeding expectations regarding performance, meeting defined benchmarks... performance goals for the service desk team, and providing training and development opportunities Act as an escalation point...

IT Service Management (ITSM) Service Integration and Management (SIAM)... technology. Your Role and Responsibilities As a successful Senior Service Manager in IBM CIC, you will lead a team...

improving standardised IT service management processes (ITSM), guardrails, tools, and frameworks executed across IT and Supplier... and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Experience in maximising...

, ongoing performance management, and a solid grasp of IT service management principles. To excel in this position.... Do you have an ITSM background running a successful 2nd line team and improving IT Operations and EUC services? In this role...

that the Customer Service Support and Operational Relationships, Service Assurance and Transition, ITSM processes and the 24 x... under the P&E model and also an operating entity for six current international real time ‘live service’ markets as part of the...

Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring... a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities...

and technical support. Develop team members through coaching, training, and performance management. Service Management: Oversee... of resolution. Service Reporting: Prepare and analyse reports on service desk performance to aid in identifying trends...

day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service...Job Description Service Delivery Manager Salary: £60,000 - £68,000 Location: Mainly remote with occasion travel...

Role: Service Delivery Lead Customer: Thomas Millers Opportunity Type: Permanent Location: London, UK - Onsite... ITIL Certification is must. Job Description * Need am ITSM process expert who can define interaction points between app...

.Strong customer service orientation c.Passion for analyzing problems, driving continuous performance improvement d.Comfortable... packs by the agreed reporting timelines and schedule which include measuring & tracking of Service Performance & Governance...

. Experience using an ITSM Helpdesk platform. Proven experience of providing excellent customer service. Robust troubleshooting..., purpose and respect. Ownership and Accountability I am accountable for our success, goals and my individual performance...

.Vendor Management: Manage relationships with IT vendors and service providers, including contract negotiation, performance... ensuring the performance, security, uptime, and availability of critical IT and operational services across various...

the IT Service Management (ITSM) market segment and its connections to sales and marketing, and driving go-to-market... more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable...

with ITSM systems and a good understanding of ITIL best practice. It will also include providing support to customers... Providing consultancy day fulfilment and professional service day estimates Keep up to date with all aspects of the...