of using a service management system such as Axios Assyst, ServiceNow, Zendesk. Awareness of ITIL framework (opportunity... / Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers...
Ricoh: The role To provide first and second line IT support services through the IS Service Desk. Delivering the highest level... maximum return on the IT investment. Main responsibilities On a rota basis staff the 'IS Service Desk' during core working hours...
Shoosmiths