SERVICE DESK ANALYST jobs in NORTHAMPTON, United Kingdom

: The role To provide first and second line IT support services through the IS Service Desk. Delivering the highest level... maximum return on the IT investment. Main responsibilities On a rota basis staff the 'IS Service Desk' during core working hours...

of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service...: ITIL Processes Service Desk - Tier 1 Triaging Basic Knowledge of Networking Hardware Troubleshooting Customer Service...