IT SERVICE DESK ESCALATION jobs in SCOTLAND, United Kingdom

operation and management of the Service Desk to ensure it provides quality, correct and timely information and services... to its clients Daily tasks may include but are not restricted to: Day-to-day user support and liaison with IT Service Desk in...

and experience to provide assistance to the members of the IT Service Desk and ultimately be able to fully perform the role of IT... Service Desk Analyst. Responsibilities: Working with others, develop skills to provide the customer interface to IT...

Reference: 4071 We are pleased to be recruiting for a Level 2 Service Desk Analyst to join a high-growth headquarters... with Service Level Agreements. Working with 3rd line SME’s to help identify tasks and knowledge to transition to the Service Desk...

, Glenrothes, KY7 5PY Position Role Type: Unspecified Apprentice Service Desk Analyst Glenrothes (Hybrid... to join our Design Technology team as an Apprentice Service Desk Analyst. This is a challenging role which will be highly rewarding...

, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels..., England, Scotland and Bulgaria). FRONT DESK ASSISTANT Role & Team Our UK team is looking for a Front Office Assistant...

to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play... relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage...

, support the IT Service Desk, escalate repeated issues to Problem Management and provide feedback to the business. As a member... across a broad range of ICT technologies (clients, applications, networks and infrastructure). IT (Service) Transition: Experience...

Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards... Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point...

: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host... to you, please read on….. What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting...

class IT Support function - ensuring that a premium level of technical support and customer service is provided across the... and maintain procedural documentation to be leveraged by Service Desk and Support Teams Manage the regional Opex and Capex...

on service desk issues and escalation to 2nd Line as required. It is a great opportunity to build on your technical skillset... or experience in Technical Support, Service Desk and/ or IT roles. Experience working with IT infrastructure including Active...

the role if you have – Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles... and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line...