IT SERVICE DESK ESCALATION jobs in GLASGOW, United Kingdom

operation and management of the Service Desk to ensure it provides quality, correct and timely information and services... to its clients Daily tasks may include but are not restricted to: Day-to-day user support and liaison with IT Service Desk in...

Reference: 4071 We are pleased to be recruiting for a Level 2 Service Desk Analyst to join a high-growth headquarters... with Service Level Agreements. Working with 3rd line SME’s to help identify tasks and knowledge to transition to the Service Desk...

: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host... to you, please read on….. What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting...

class IT Support function - ensuring that a premium level of technical support and customer service is provided across the... and maintain procedural documentation to be leveraged by Service Desk and Support Teams Manage the regional Opex and Capex...

on service desk issues and escalation to 2nd Line as required. It is a great opportunity to build on your technical skillset... or experience in Technical Support, Service Desk and/ or IT roles. Experience working with IT infrastructure including Active...

the role if you have – Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles... and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line...