IT SERVICE DESK ESCALATION jobs in GREATER LONDON, United Kingdom #2

: Providing an escalation point for the Service Desk; ensuring all infrastructure tickets are resolved Microsoft Intune... or twice per month). Working as part of the team you will work closed with the Service Desk team and the Lead Security...

, 365 suite, and specialist legal software. Providing 1st, 2nd, and analytical support to London users via service desk...An exciting opportunity for a 2nd line IT Technician to join a top international law firm in the city. This exciting...

position Standard hours 9.30am to 5.30pm Requirements for the IT Specialist: Provide IT Desk side support to firm... system in a timely, efficient manner Respond to calls escalated by the 1st line service desk in a timely, efficient manner...

position Standard hours 9.30am to 5.30pm Requirements for the IT Specialist: Provide IT Desk side support to firm personnel... a timely, efficient manner Respond to calls escalated by the 1st line service desk in a timely, efficient manner...

the management of daily activities of the Service Desk and assisting the Tech Services Manager and Team Leads when...Description Purpose The successful candidate will work as part of the 2nd line Service Delivery team to ensure...

of reception areas Ensuring service excellence across campus or region Coordination of service support such as Technicians... with Program Manager for implementation of global or regional practices and standards Acting as point of escalation for issues...

requests, serving as an escalation point for them, and ultimately relaying back to the customer the impact of both the..., Search, and other features Experience with Zendesk or other help desk software Proficient in Excel; ability to audit...

, FortiClient EMS, and Jira Service Desk. Take ownership of a number of end-user systems. Focus on project work to upgrade..., and Wireless configurations. Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk...

and resolves end user incidents and requests that cannot be resolved remotely by Service Desk because they require physical... within established Service Level Agreements (SLA) to ensure timely response to support issues. Follow established escalation process...

. Service Desk Support Proactively monitor the Service Desk for incidents and events raised by customers via email, portal...-related issues, acting as a bridge or escalation point when necessary. Collaborate with the Xfuze technical and service teams...

. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute... Controller (Spanish Speaking) 12 Month FTC A little bit about our team: Warner Music’s EMEA Shared Service Centre is the home...

’ data centers for global clients, primarily serving IT service providers, telecommunications companies, and financial... into a Service Desk Ticketing system. Demonstrated good judgment and instincts in decision-making. Capable of actively engaging...

Helpdesk Leader/ Senior Help desk Business: Information technology Company Location: City of London Salary: up... and training of employees, and overseeing the team's daily operations. -Performing customer service functions, including...

We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover...'s network. This is an exciting opportunity to join a highly recognized and always expanding IT solutions and managed service...

with the Service Delivery Manager to ensure users receive a high-class support service including remote and at-desk support... Ensure all IT incidents and service requests are recorded accurately and assigned Assist with IT projects as and when...

. Maintaining both the Service Desk and Team Knowledge Bases. Develop and create support procedures that will improve support... but not limited to: Service Desk, NOC, Local Support. College degree or relative work experience. Team player who is ambitious...

of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider... Assignment Instructions. In the event of an emergency follow prescribed escalation/communication procedures with Site Management...