with agreed procedures, the One Desk IT Analyst will provide first contact resolution, taking ownership of queries to point... and customer focused responses are given within relevant SLA’s and within UCL policy/process. To deliver this service it is key...
University College London’ data centers for global clients, primarily serving IT service providers, telecommunications companies, and financial... into a Service Desk Ticketing system. Demonstrated good judgment and instincts in decision-making. Capable of actively engaging...
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