: The role To provide first and second line IT support services through the IS Service Desk. Delivering the highest level... to coordinate the provision of second line support through the IS Service Desk. Provide first and second line support, updating the...
Shoosmithswith organizational data security best practices. ‘Second/Third level’ of support for IT service desk. Escalates unresolved problems... knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS...
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