VULNERABLE CUSTOMER COACH jobs in BILSTON WV14, United Kingdom

What’s the role? Our client, a specialist Mortgage Lender is seeking Vulnerable Customer Coach... vulnerabilities in mortgage customers. As a Coach your pivotal role contributes to the bank’s adherence to regulatory standards...

to the Women in Finance Charter and Women in Leadership Programme. What you will be doing As a Vulnerable Customer Coach... within the Financial Support Team, your role is to coach team members in effectively identifying and managing vulnerabilities...

for mortgage arrears with an absolute priority on achieving fair customer outcomes. Act as a coach and role model, supporting the... and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers...

compliance and delivering positive outcomes. Manage complex cases, support vulnerable customers, and mentor team members. Core... Responsibilities: Follow company policies in customer interactions and arrears management. Identify root causes of arrears...

and deliver good customer outcomes on every interaction. Your responsibilities will include… Effectively undertaking... with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes Acting...