collaborative role that implements and manages quality services that meet the needs of the business, including: Service Desk... team across the Thames Water Service Desk and Scheduling The ensuring their workloads and priorities are delivered...
EMCOR's. To instigate and work with CSI (Continual Service Improvement) to drive better quality and improved service at Service Desk / Front...'s systems availability. Service restoration must be at the forefront of incident resolution to meet contractual SLA's & OLA...
Daisy Corporate Servicesas point of contact for Service desk on escalated incidents, taking ownership where needed to drive resolution. Work... of the Problem Management and CSI process ensuring the workflows underpin the business goals of reducing Incident volumes...
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