SERVICE DESK 1ST LINE jobs in GLASGOW, United Kingdom

1st Line Support / Service Desk Analyst - Contract 3 month initially Glasgow (Hybrid) £170-180 per day (working.../experience required will include: Previous experience in another similar 1st Line Support, Service Desk or IT Helpdesk role...

: As part of our continued expansion, Xerox IT Services requires an office-based 1st Line Technical Analyst to join our client... and aim to meet response and resolution within predetermined SLA's Manage, update and close tickets in the 1st line call...

Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in... to you, please read on….. What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting...

exceptional customer service for cases which have been escalated to you by our 1st line Quick Fix Support Engineers... on service desk issues and escalation to 2nd Line as required. It is a great opportunity to build on your technical skillset...

with Service Level Agreements. Working with 3rd line SME’s to help identify tasks and knowledge to transition to the Service Desk...Reference: 4071 We are pleased to be recruiting for a Level 2 Service Desk Analyst to join a high-growth headquarters...

. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line End User Support Engineers... and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line...