array of clients and dealing with their 1st – 2nd Line Issues. To be the 1st Escalation Point for all technical issues... through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions...
Class Technology Solutionswith 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may... helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial...
Octagon Group