RESOLVER jobs in United Kingdom #2

required Key responsibilities for this job: Log and accurately assign incidents and service requests to resolver groups... apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA...

applications as part of a resolver group, and as the initial point of technical support for incidents and service requests...

Analysts to ensure services are delivered within SLAs; Monitor and manage resolver group queue stack, ensuring tickets... are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in...

escalation are triaged and assigned to the correct resolver group and/or third party. Perform advanced troubleshooting... for more complex Incidents and requests to ensure all information is captured to assist other resolver group to resolve the issue in...

and vendor specific resolver teams as per our escalation process About you To be an ICT Support Apprentice...

resolver teams both internally and externally ensuring service is restored urgently Prevent incidents from materialising...

which cannot be resolved at the Service Desk are escalated to the correct resolver teams and proactively managed and to confirm resolution...

with other resolver teams throughout the organisation. Have good and clear communications when interacting with peers, management..., other resolver teams, and customers. Excellent attention to detail. Please note: It's still worth applying...

ensuring they are assigned to the correct resolver group. Provide deep understanding of how the Oracle Fusion HCM application...

, managing and owning support tickets and driving customer issues through to resolution. Engage with the Exponential-e Resolver...

to resolution. Ensure a seamless resolution of issues by engaging with collated resolver team to maximize first...

provided in ticket updates to sufficiently communicate the status to the end user. Work closely with other resolver groups...

level resolver groups when exceptions are identified. Perform daily checks of conference and meetings rooms (including VTC... rooms), logging tickets and escalating to 3rd level resolver groups when exceptions Additional Tasks Support...

resolver team(s) If the Service Desk is unable to resolve a logged incident/issue, the Service Desk Analyst should ensure...

resolver groups. physical health checks of Meeting Room equipment within Executive and High Value Rooms proactive monitoring... Rooms. break/Fix hardware changes and Swap outs. coordinate with L2 resolver groups and OEM/Vendors. provide hands...

your knowledge. Responsibilities Cloud Account Setup & Identity: AWS account creation work Setting up Route53 resolver rules.../incoming connections to work with new URL routing requirements in AWS accounts Sharing of Route53 resolver rules...

your knowledge. Responsibilities Cloud Account Setup & Identity: AWS account creation work Setting up Route53 resolver rules.../incoming connections to work with new URL routing requirements in AWS accounts Sharing of Route53 resolver rules...