RESOLVER jobs in United Kingdom

which cannot be resolved at the Service Desk are escalated to the correct resolver teams and proactively managed and to confirm resolution...

resolver teams both internally and externally ensuring service is restored urgently Prevent incidents from materialising...

ability to work well within a team and develop a positive working relationship with other resolver teams throughout the organisation.... Have good and clear communications when interacting with peers, management, other resolver teams, and customers. Please note...

support tickets ensuring they are assigned to the correct resolver group. Provide deep understanding of how the Oracle Fusion...

, managing and owning support tickets and driving customer issues through to resolution. Engage with the Exponential-e Resolver...

ensuring they are assigned to the correct resolver group. Provide deep understanding of how the Oracle Fusion HCM application...

to resolution. Ensure a seamless resolution of issues by engaging with collated resolver team to maximize first...

provided in ticket updates to sufficiently communicate the status to the end user. Work closely with other resolver groups...

, or ensuring they are moved to the correct resolver team. - Advancing service incidents to a higher severity when appropriate...

level resolver groups when exceptions are identified. Perform daily checks of conference and meetings rooms (including VTC... rooms), logging tickets and escalating to 3rd level resolver groups when exceptions Additional Tasks Support...

resolver groups. physical health checks of Meeting Room equipment within Executive and High Value Rooms proactive monitoring... Rooms. break/Fix hardware changes and Swap outs. coordinate with L2 resolver groups and OEM/Vendors. provide hands...

remit, correctly categorise, and route the interaction to the appropriate second line resolver team, whether internal...

resolver team(s) If the Service Desk is unable to resolve a logged incident/issue, the Service Desk Analyst should ensure...

to the teams Service Now resolver group. This includes but not limited to resolution and management of Requests for Service...

your knowledge. Responsibilities Cloud Account Setup & Identity: AWS account creation work Setting up Route53 resolver rules.../incoming connections to work with new URL routing requirements in AWS accounts Sharing of Route53 resolver rules...

your knowledge. Responsibilities Cloud Account Setup & Identity: AWS account creation work Setting up Route53 resolver rules.../incoming connections to work with new URL routing requirements in AWS accounts Sharing of Route53 resolver rules...

or other (external) resolver groups. Knowing and adhering to the processes, procedures and work instructions used within the Helpdesk... is started in parallel. Ensuring that all new cases are assigned to the appropriate resolver group (usually L1 in the first...