causes and implement corrective actions. Review all major incidents to ensure problem records are correctly opened... on what great people we have. Our people are our superpower. That is where you come in. As an MI Reporting/Problem analyst...
ENSEK. Review all major incidents to ensure problem records are correctly opened and proper ownership is established. Ensure post... incident review documents are written/reviewed and signed off within agreed client SLA's. Work with the Problem Manager...
ENSEKand liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis... Link known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness...
Microlise