IT SERVICE MANAGEMENT ITIL jobs in HORSHAM WEST SUSSEX, United Kingdom

, prioritising as necessary, resolving them within agreed SLAs and escalating to the IT Service Desk Supervisor, members of the IT... Operations team and the IT Service Desk Manager as appropriate following demonstrated troubleshooting. Perform daily routine...

and problem management and service request fulfilment: Using JIRA ticketing system to follow ITIL framework guidelines for ticket... and is fit for purpose. Excellent customer service, stakeholder management and third-party management skills...

(ISPT) and take responsibility to manage the day to day support and service management of our core investment platform... communications between third party vendors, IT and the business Good understanding of fund management business and end to end Order...

and participate in training, socials, and insight events. The Team - IT Service Desk The Schroders Service Desk head up the front... lines of the IT Service teams. Our goal is to provide excellent customer service and quick responses to our users...