IT SERVICE DESK MANAGER jobs in EASTLEIGH HAMPSHIRE, United Kingdom

: To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls... in a professional and personable manner To monitor and record the response of EFS Technicians to Help Desk requests...

: To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls... within a similar role Experience of Concept, Care manager, Planet is desirable Experience of SLA's and KPI Monitoring Good IT skills...

telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional... and personable manner To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer...