. Main responsibilities: IT Helpdesk Support: Responsible for the end-to-end management of IT Helpdesk Tickets, including fielding support... where possible Responsible for identifying IT Helpdesk trends, including proactive solution finding for recurring issues Responsible...
Nine Twentynumber, email, and through Service Manager Troubleshoot and seek to resolve to completion all reported IT issues Liaise/Escalate calls... use of a centralised helpdesk call logging environment A good understanding of IT/Data Security policies and procedures and reporting...
RSM International