and second-line issues. Logging information on Service Desk software and raising a ticket. Providing updates to customers... during ticket progression. Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line...
Estio Technology Recruitmentof contact for staff IT help and support and is the 'front door' to IT Services, providing first line support for the University's IT... will also spend at least four months working in our second line technical support team, Support Services. You can expect to work...
Leeds Beckett University