are effectively captured and allocated to the appropriate priority levels Undertaking first line support for IT users by phone... service to all IT users within the company Logging, monitoring and dispatching helpdesk requests Ensuring that requests...
QA Apprenticeshipsand Responsibilities 1. To provide first-line computing support and advice to staff and PGR students across the College of Science... other reasonable duties and projects which may from time to time be required by the Line Manager or Head of College IT. Knowledge...
University of Glasgowhave submitted enquiries via the UofG Helpdesk (Ivanti) or our online chat system and resolve routine enquiries at the first point... registered or recently graduated students to fulfil the role of Front-Line Support Assistants (Student Helpers) for the...
University of Glasgow