Summary of Role To resolve complaints made to the firm according to the Financial Conduct Authority’s (FCA) Dispute... Resolution regulations to ensure all complaints handled receive the fairest outcome. Key Responsibilities & Duties Complaint...
Foresters Financialall written (emails) and verbal communication is of the highest level to both internal and external customers Customer relations.../satisfaction e.g., customer feedback Ensure any non-conformances are reported (for any mistakes or complaints etc.) General...
QA Apprenticeshipsadvice, guidance and direction to relevant key stake holders including; Underwriting, Customer Relations, AML, Internal... within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations...
Direct Line Group