until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct... unresolved issues to the next level of support personnel (e.g., IT Manager > Infrastructure Architect) Follow up with clients...
nDreamsand solutions in logs Direct unresolved issues to the next level of support personnel (e.g., IT Manager Infrastructure Architect... Create technical documentation and manuals for clients and lower support tiers. Assist IT Manager with procurement Ensure...
nDreams