COMPLAINTS EXECUTIVE jobs in WOLVERHAMPTON, United Kingdom

The key purpose of this role is to lead the First Line Root Cause Analysis initially focusing on Complaints with the... with key stakeholders across the Bank, ensuring they have a good understanding complaints, RCA and action plans...

focusing on Complaints with the aim to develop the role and extend coverage to QA, Control Testing and Outcomes Based Testing... relationships with key stakeholders across the Bank, ensuring they have a good understanding complaints, RCA and action plans...

of complaints but will grow and develop to extend analysis to cover Quality Assurance, Control Testing and Outcome Based Testing.... This role is pivotal to support the function and ultimately reduce the level of complaints. The role can be based...

of complaint resolution by taking escalated calls, coaching and supporting the team to resolve complaints on the spot The hours... to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind...