COMPLAINTS AND CUSTOMER EXPERIENCE jobs in LONDON, United Kingdom

CV and covering letter detailing how your skills and experience meet the requirements for the role of Customer Relations (Complaints... all our surpluses back into our varied and vibrant neighbourhoods. The role – Customer Relations (Complaints) Support Officer...

, specifically complaints experience and play a key role in facilitating to deliver an excellent complaint function. The complaints... ups and timescales being kept. Ensure the Customer Experience Manager and relevant operational managers are made aware...

of helping resolve customer complaints and contributing to a better customer experience. We encourage all candidates with the... legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in...

of helping resolve customer complaints and contributing to a better customer experience. We encourage all candidates with the... legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in...

by uncovering the underlying causes of customer complaints and facilitating the implementation of corrective actions... seeking new ways to harness the power of data to drive continuous improvement and enhance the customer experience...

Summary What you'll do Notting Hill Genesis, one of London's largest housing associations, is seeking a Complaints.... This role is pivotal in ensuring complaints are addressed effectively, relationships are rebuilt, and NHG remains compliant...

complaints fairly and impartially to improve the experience of all our residents. How you'll do it As Complaints Investigator... towards a professional qualification. Essential: Experience in resolving complaints within a regulatory environment Strong problem...

compliance and promoting customer satisfaction. Manage and oversee the entire complaints process within the Risk & Compliance...A Complaints Senior Manager role is open in the Risk & Compliance Department of our prestigious Financial Services...

and personal development Experience: Demonstrable experience of managing complex housing complaints Experience... of investigating complaints and providing written reports and responses to complex complaints. Experience of working within social...

will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards... experience in managing complaints from receipt to resolution. Working knowledge of FCA rules. Proficient in the...

and Housing Ombudsman good practice is also required. You will be an extremely customer-focused individual who has experience... for Complaints Officers to join our specialist team within Business Support Services and promote best practice in complaints handling...

and Housing Ombudsman good practice is also required. You will be an extremely customer-focused individual who has experience... for Complaints Officers to join our specialist team within Business Support Services and promote best practice in complaints handling...

- The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the...Job Description Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks...

for both simple and complex tasks supporting improved customer outcomes. Complaints team looks to resolve all incoming complaints... attitude. Experience of working in a target driven environment centred on customer delivery. Understanding of Microsoft...

of verbal (telephone) customer contact, mainly inbound or updating customers on the status of case experience. Previous... experience in investigating what redress is due and updating a templated final response letter for a customer. Being able...

Purpose of the role: Responsible for implementing a best-in-class Customer Experience within operational teams... business. Ensuring we proactively respond to the feedback/insights and loopback into the customer experience programme...

our portfolio of clients in EMEA and US Onboard and train clients on the tool Analyse data to improve customer experience Handle... and resolve customer requests, problems and complaints Maintain ongoing customer relationships Network to identify new needs...