3RD LINE SERVICE DESK jobs in GLASGOW, United Kingdom

Job Title: 3rd Line IT Engineer Location: Can be based in Glasgow / Chester / Liverpool Salary: £38000... of the team and act as a mentor to more junior members of the Service Desk team. To ensure resolutions are provided...

with Service Level Agreements. Working with 3rd line SME’s to help identify tasks and knowledge to transition to the Service Desk...Reference: 4071 We are pleased to be recruiting for a Level 2 Service Desk Analyst to join a high-growth headquarters...

on service desk issues and escalation to 2nd Line as required. It is a great opportunity to build on your technical skillset... Support Engineer with a solid technical background and passion for problem-solving. Working alongside the wider Service Desk...

and deliver results within agreed SLAs. Timely reporting of progress on service desk issues and escalation to 3rd Line.... You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line End User Support Engineers...