successful candidate will be the first Senior hire in the team and will therefore act as a mentor to the 1st & 2nd Line Technicians, whilst... and proactively manage them in a logical and methodical manner. Assist 1st & 2nd Line Technicians and act as the Subject Matter...
PensionBeeAre you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment... in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk...
University of the Arts London, and audit monitoring. Requirements: Experience running a support team using a help desk ticketing system (preferably... Freshdesk), covering 1st, 2nd, and 3rd line support processes. Team management experience, preferably with a diverse team...
Critical Project Resourcing