2ND LINE CUSTOMER SERVICES jobs in United Kingdom #5

via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI's and Customer First... Salesforce to manage customer contacts and workflow in line with the SOP. Using SAP/Salesforce to manage orders/invoicing...

Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs * Solve customer issues..., working with a range of different users who will need different type of support Escalate issues to the 2nd Line team...

1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior... to progress from a 1st line engineer to a 2nd line. What will I get up to day to day? You will be responsible for delivering...

and clients (From SME's to Enterprise level) The point of technical escalation for the 2nd line team and ensuring high levels... Line Support | 2nd Line Engineer | Systems Engineer | Service Desk engineer | Infrastructure Analyst | Tier 3 Engineer...

with the 2nd and 3rd line support teams to resolve complex issues. Stay informed on the latest developments in tech support... and customer service practices to enhance our services. We Offer: A competitive salary...

on how to improve processes and current operating systems Act as main escalation point for 1st and 2nd line support teams when triaging... Providers. Due to a possible management buyout in the near future, they now require the addition of a Senior 3rd Line Project...

with escalations and complaints Complete up to 2nd line diagnostics including but not exclusive to router diagnostics Provide...This role is critical to our business with service desk being one of the most common customer interactions...

exceptional customer service for cases which have been escalated to you by our 1st line Quick Fix Support Engineers... relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders and teams across the Aspire network...

of technical support and training to 1st and 2nd Line Service Desk Analysts Testing and documentation of new hardware Writing...About The Role We are actively building diverse teams and welcome applications from everyone. Role: 3rd Line...

1st – 2nd Line Support required for leading client based in Walsall to provide support across technology systems... business. The successful candidate must posses excellent customer service and communication skills as well as excellent...

1st – 2nd Line Support required for leading client based in Walsall to provide support across technology systems... business. The successful candidate must posses excellent customer service and communication skills as well as excellent...

1st – 2nd Line Support required for leading client based in Walsall to provide support across technology systems... business. The successful candidate must posses excellent customer service and communication skills as well as excellent...

3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership... tickets in relation to existing customer services To design and implement changes as per client's requirements. To work...

for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the... made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line...

for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the... made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line...

and Engineering stakeholders to prioritise and integrate new features. Work with 2nd line colleagues to ensure there is correct..., and highly motivated Customer Marketing Manager to join the Marketing team in our London office. This is a hands-on role...

all audit actions are delivered on time (2nd line, 3rd line, clients) Responsible for setting the Vision and Goals for specific...Summary Job Description Customer Journey Manager Location: Leeds, Thorpe Park, Hybrid At Lowell, together...