2ND 3RD LINE SOLUTION jobs in LONDON, United Kingdom

closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration... 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership...

successful candidate will be the first Senior hire in the team and will therefore act as a mentor to the 1st & 2nd Line Technicians, whilst... and proactively manage them in a logical and methodical manner. Assist 1st & 2nd Line Technicians and act as the Subject Matter...

with regular collaboration with both internal and external stakeholders. Other responsibilities will include: Provide 2nd/3rd... together with any solution development under project work identified. This role operates in a fast-paced environment...

and be responsible for 2nd and some 3rd line application support. Testing and deployments of developed solutions. Review and implement... of a range of applications including Property Management (Horizon by MRI), Accounting (JDE Enterprise One by Oracle), BI Solution (Tableau...

achieve in solving business problems. You'll be responsible for setting ambitious goals in line with V7 strategy and fostering... partnership: Orchestrate effective collaboration across Customer Success, Product, and Solution Engineering to maximise customer...

that they run on. 2nd and 3rd Line Support responding to tickets, emails and communicating with end users in a timely fashion...’s attendance system (where in use). Qualifications Qualifications 3+ years experience third line tech support or engineering...

-job experience Essential In-depth and hands-on experience of 1st and/or 2nd line HR system support and HR system development... and/or 2nd line HR system support Experience in HR process analysis and HR process improvement projects Exposure to one full...

-job experience Essential In-depth and hands-on experience of 1st and/or 2nd line HR system support and HR system development... and/or 2nd line HR system support Experience in HR process analysis and HR process improvement projects Exposure to one full...

of travel industry reservation systems Account management experience, including management of 2nd and 3rd party suppliers..., gathering requirements from project team members, and driving from discovery, through development to solution delivery...

and physical hardware support. To provide 2nd and 3rd line support at the required service levels for all IT enterprise solutions... that are within this portfolio in line with the infrastructure services technical support strategy. Responsible for enterprise backup and monitoring...