Accountabilities Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it... through to resolution Monitor support ticket queues ensuring incidents are actioned in line with SLA's Maintain support...
Wincanton. ESSENTIAL SKILLS AND EXPERIENCE Firstly, 4 years plus experience progressing through a service desk 1st, 2nd, or 3rd line...
Global Technology Solutionsand expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify...
iO Associates