Accountabilities Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it... through to resolution Monitor support ticket queues ensuring incidents are actioned in line with SLA's Maintain support...
Wincantonand expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify... standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary...
iO Associates