that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly... escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest...
. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams...Are you an IT Infrastructure Engineer (3rd Line) who is looking for a new challenge in a forward thinking...
Adeccothat 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly... escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest...
. The working hours in this role are 8am-5:30pm. This role would suit an experienced 2nd Line Support Engineer or a 1st... working in IT Support across various schools. In this role you will provide 1st and 2nd Line IT Support, working closely...
Ernest Gordon Recruitment