cost-to-serve, developing global blueprints for future propositions or delivery models as required. Building a global... chain capabilities, and delivery propositions. Proficiency in customer journey mapping, tools, and processes...
RS Groupseeking an experienced Customer Experience (CX) professional to join this team in the role to help transform our Voice... of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving our CX ambitions and this role...
HSBCtesting roadmap alongside the Experimentation Manager, which aligns with and supports business objectives and initiatives.... Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user...
AJ Bell& Partner Marketing Manager to support the delivery of our partner marketing strategy across our practice areas including... leadership and value propositions (i.e. CX imperatives, etc) to accelerate growth. Work with our Partner and Alliances growth...
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