to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers... support to customers and partners via our cloud-based support desk Managing the progress of support tickets from inception...
Core3 GroupAnalyst / 2nd line As IT Support Analyst, you will ensure colleagues across the business receive outstanding support.... Ensuring deployed software is Licenced where required. Undertaking some 1st Line duties as required including support ticket...
Michael PageThird line support provided to SLA and with appropriate knowledge sharing Cost reduction targets are identified... team including design, integration of new and future technologies, project and BAU support. Working closely...
AXAThird line support provided to SLA and with appropriate knowledge sharing Cost reduction targets are identified... team including design, integration of new and future technologies, project and BAU support. Working closely...
AXA